9 am to 5 pm

Monday to Friday

Registered Address: The Pavilion, 1 William Street, Birmingham

B15 1LJ

Birmingham +44 0121 312 2200 Manchester +44 0161 518 2810

Birmingham@alliedstudents.net Manchester@alliedstudents.net

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General Questions

Can I Choose Who I live With?

Where you are not booking in a group, we understand flat mates will be really important to your experience so when you book as a individual, we will ask you some questions to help us to match you with the perfect flatmates.

What is the booking process?

Booking your Room is super easy!

Go to myaccommodation.online
Select your Room
Register your Details
Read and Agree to The T&CS
Pay your Deposit!

Is that easy. Still have questions? Feel free to contact us

Birmingham@alliedstudents.net or call us on +44 0121 3122200.

Manchester@alliedstudents.net or call us on +44 0161 518 2810.

Cancellation Policy

General Cancellation Policy

You may cancel your booking with us and receive a refund of your deposit in the following events:
• Your UK Visa application has been denied, subject to you providing a copy of the visa rejection letter before 31st July 2020
• You have failed to obtain the required qualifications to get into your first University of choice, subject to you providing a written rejection letter from your chosen higher education institute and a copy of the acceptance letter from your new higher education before 31st July 2020
• If your chosen University delays or postpones your chosen course for September, Allied Students will adjust your contract accordingly to suit.
If we have not received your cancellation request and the respective supporting documents before 31st July 2020, your deposit will be retained and you will remain liable for the full contractual rent, unless and until a replacement tenant is found for your accommodation.

You are responsible for finding an eligible replacement tenant, although site staff will assist where possible. If a replacement tenant is found, you will be released from the contractual obligations and provided a refund as per the terms laid out in your tenancy agreement.

Should you fail to pay your rent on the due date detailed in your tenancy agreement, we reserve the right to cancel your booking and resell your room. In this instance your deposit may be retained as a cancellation fee.

Any decision made to release you outside of these criteria is solely at the discretion of the management.

Unit A Ensign House, Juniper Drive, Battersea Reach, SW18 1TA, London, United Kingdom

Company Registration Number 11579380

Birmingham Tel: +44 (0) 121 312 2200 – Email: Birmingham@alliedstudents.net

Manchester Tel: +44 (0) 161 518 2810 – Email: Manchester@alliedstudents.net

Coronavirus Cancelation Policy

With regards to the ongoing coronavirus, Allied Student Accommodation Limited will continue to review all tenancy agreements with students and agents on a case by case basis, we strongly encourage you to contact us to discuss your changing circumstances.
Allied Student Accommodation Limited will support students who may be affected by the ongoing Coronavirus. If you have been affected by this, you may cancel your reservation. In the event of cancellation, you will receive a full refund of your deposit subject to providing evidence that you have personally been affected by the virus and will not be able to travel to your chosen accommodation.

Updates for Coronavirus (COVID-19)

During these unprecedented times of the Coronavirus outbreak, we wish to assure our students, current and future, that we are doing everything we can to stay in line with the Government’s latest advice and updates and to do our utmost to help those who find themselves affected in some way – which currently includes all of us, to some degree.

The continued spread of the Coronavirus is a source of distress and uncertainty for us all. At Allied Students, our sole focus is to ensure that everyone is fully supported during this difficult time. We also want to play our part and do what’s right to prevent the spread of the virus. This means our students and our people having access to the most up to date expert advice about what to do and look out for in order to protect themselves and others from infection. To help with this, we’re proactively directing everyone to a range of regularly updated information from the World Health Organisation, Public Health England, the National Health Service and key government departments (see links below).




What we at Allied Students are doing

  • Keeping all our residents updated with Government and Public Health England guidance and instructions.
  • Increasing the frequency of cleaning essential public areas and touch points including receptions, lifts, door handles and public bathrooms.
  • Implementing procedures to ensure any student who is unwell is supported.
  • Instructing all staff and residents to practice social distancing as per Government regulation which includes temporarily closing study rooms and other common spaces.
  • Adhering to social distancing by conducting all communication via telephone and email except in the case of essential maintenance or emergency situations. You can still contact your property team on the usual telephone number or by email and our out of hours service remains in place.
  • Introducing an enhanced remote support structure to assist our residents with any concerns or queries.
  • Temporarily suspending all student guests/visitors to our properties with the exception of essential maintenance or emergency situations.
  • Adhering to the Government non-essential travel restrictions through a reduced staff presence at our properties. These staff are attending properties to prioritise and perform essential health and safety checks to ensure our properties are run safely and in line with statutory compliance.
  • We are equally supporting our people to ensure they can protect themselves and their colleagues. This means that our dedicated team are currently working remotely – they will be on hand over the telephone and email to provide support should you need it and will do whatever they can to help all residents.

We firmly believe that with everyone working together and supporting each other we can, individually and collectively, help each other through this difficult and challenging time.


You should only leave your residence for one of four reasons:

  1. Shopping for necessities, for example food and medicine, which must be as infrequent as possible.
  2. One form of exercise a day, for example a run, walk, or cycle – alone or with members of your household.
  3. Any medical need, or to provide care or to help a vulnerable person.
  4. Travelling to and from work, but only where this absolutely cannot be done from home.

These four reasons are exceptions – even when doing these activities, you should be minimising time spent outside of the home and ensuring you are 2 metres apart from anyone outside of your household. Please follow all the latest Government advice here



  • Follow your usual property fire and emergency procedures.
  • Arrange for limited and essential deliveries only to be collected by you personally and not to be delivered to the property reception.
  • Refrain from holding or attending any gatherings of more than two people whilst maintaining social distancing. This does not include your fellow housemates if you live in a shared cluster flat or townhouse.
  • Protect yourself and others and remember the importance of good handwashing.
  • When cleaning you should use your usual household products, like detergents and bleach. Clean frequently touched surfaces such as door handles, handrails, remote controls and table tops regularly.
  • Personal waste (such as used tissues) and disposable cleaning cloths should be stored securely within disposable rubbish bags. These bags should be placed into another bag, tied securely and kept separate from other waste. This should be put aside for at least 72 hours before being put in your usual property waste bin. Other household waste can be disposed of as normal.


  • The Government advises that you should self-isolate in your room or studio if you have a high temperature (if you don’t have a thermometer check if you feel hot to touch on your chest or back) or you have a new, continuous cough (which means you are coughing repeatedly). Please read the NHS’s advice here https://www.nhs.uk/conditions/coronavirus-covid-19/ and its advice on self-isolation https://www.nhs.uk/conditions/coronavirus-covid-19/self-isolation-advice/ in student accommodation here.
  • If you are concerned about any potential symptoms then please call the NHS Helpline on 111
  • Inform your property team via your property email address and they will contact you with further information regarding self-isolation in your property.
  • If you become aware that somebody is self-isolating in your shared accommodation cluster flat, you too will need to self-isolate as per the Government advice.


The latest advice from the Minister of State for Universities is that ‘students remaining at university in England should now stay where they are and not attempt to travel. If they are living in student halls, or private rented accommodation, they should remain there and stay indoors while current restrictions are in force’.


All our properties have unlimited internet usage to allow you to keep in touch with family, friends and your property team. All of the internet providers are continuing their 24/7 support structure and please continue to contact them if you are experiencing any issues. It is important to look after your mental health as well as physical health and stay connected. If you feel you need extra support, please contact your University wellbeing teams or the charity Mind (Mental Health) on 0845 766 0163 or perhaps take a look at some tips for your mental wellbeing here https://www.nhs.uk/oneyou/every-mind-matters/coronavirus-covid-19-anxiety-tips/


The Minister of State for Universities also has issued a letter to students confirming that students will receive their third term student loans whatever the circumstances and a further update from the Government can be viewed here https://www.gov.uk/guidance/guidance-for-current-students

The Student Loans Company has confirmed that students will receive their scheduled or next instalment of their Maintenance Loan at the planned start of their summer term, regardless of whether their university or provider has made alternative arrangements for teaching.

The Government has also recently issued guidance on support available for landlords and renters reflecting the current coronavirus (COVID-19) outbreak and setting out a range of Landlords obligations relating to health and safety and emergencies here https://www.gov.uk/guidance/government-support-available-for-landlords-and-renters-reflecting-the-current-coronavirus-covid-19-outbreak


Allied Students is a third-party manager and manage properties on behalf of many private owners. We are regularly updating these owners in relation to current government and university guidance. This includes details of those Universities and private providers who have refunded third term rents. Most of these owners have indicated they have obligations to lenders and need to make timely loan repayments to them out of the rents collected.

Allied Students is currently engaging with all owners to assess what measures each one can agree to, in order to support students who have tenancy agreements in their properties. We will be communicating with students who have contacted us with concerns over their third term rent payments with particular measures to support them as and when these are agreed by the owners of the properties and would in the interim ask for your patience while we progress this which we are doing as quickly as possible.

If you have any questions regarding your tenancy with us during this difficult time, please contact us via info@AlliedStudents.net providing your name, property name and flat number on your tenancy agreement.  We are logging each of these enquiries and keeping our investors informed at every step along the way.


Above all, we wish for our residents and staff to stay home and stay well, and hope that we can help each of you to also stay informed.  Please let us know if we can help in any way.

Payments and Rent

Do I have to pay a holding deposit?

There is a £ 150 holding deposit or less. When your tenancy starts, the holding deposit will convert into a refundable damage deposit. All deposits are registered with My Deposit Scheme which is a government accredited Tenancy Deposit Protection Scheme provider. This will be returned after you vacate the room minus any damages.

Do I need a guarantor?

You only need to provide a UK- based guarantor if you wish to pay your rent in instalments.
Any student who does not have a UK guarantor will be required to pay the full year’s rent upon application.

How can I make a payment?

You can pay via Recurring Card, Direct Debit or Bank Transfer. Cash and Cheques are not accepted.

Do I have to pay council tax?

If you are a qualifying full-time student, you will be exempt from paying Council Tax. You must provide us with your council tax exemption certificate which your university will be able to arrange.

Are bills included?

All utility bills are included ( gas, water and electricity) broadband with WI-FI and contents insurance for your belongings are all included.

Accessibility and cost

Am I permitted to select any particular date to move in and move-out dates?

It is expected that the move-in and move-out dates will matchup with the annual school timetable. However, it is best that you consult with our reservation specialist for adequate information.

Is it possible to apply to stay for summer or move in early?

The entire accommodation deal is designated for a stipulated period of time. Therefore, you have unrestrained access to your accommodation for the entire time. This simply implies that you can always remain in the accommodation during festivities and on vacations. It is also permissible to make reservations for more coverage during the summer period if you choose to reside then too. You can always consult with your reservation specialist for additional information.

What is the reason for some rooms having a price range?

Even though some rooms have the same arrangement, size, and design, the price range may vary owing to the positioning of the room in the property. You can be sure that our reservation specialist will assist you to identify the specific room that is well-suited to your expectations and financial strength.

Could you explain the idea of a fully-furnished kitchen?

A fully-furnished kitchen can be explained as a kitchen that has everything you require for a functional living. This simply implies that your kitchen comes equipped with everything you require for wholesome living with every cooking appliance made available to you.

Can you clarify the Terms and Conditions of Alliedstudents.net student occupancy contract?

It should be noted that every room that is made available to the student is covered by the shorthold tenancy contract. The provisions of this contract stipulate everything that should be required of the occupant and must be studied meticulously. This contract is enforceable and serves as Allied Students requirement as Landlord. Following the signing of this contract, it is expected that the students take full responsibility for the payment for the allocated period and that the student makes payment irrespective of whether he needs to leave before the stipulated termination date contained in the document.

Safety facts and details

Are the environment and property secure and expedient?

We offer properties that are absolutely expedient and in close proximity to everything that you will require. With nearness to universities and an efficient movement system, you can be sure of being close to every facility you will require for well-rounded living. More so, you will have CCTV installed for efficient surveillance.

Can I have pets?

No pets are permitted under the term of the tenancy agreement.

Annulment Rule

Will I be able to annul a reservation?

Kindly verify from our reservation experts about the annulment rule for the precise property.

What if I decide to terminate a reservation?

Every single property has their respective termination rule which will be contained in your rental contract. However, you can always reach out to the reservation specialist for support.